Frequently Asked Questions

In the absence of a credit card, you can make purchases both through online chat or by calling the Contact Center, and through the Idram payment system.

After paying for purchases with a credit card, you will see a purchase confirmation with all the details, in the "Orders" section of your personal page, a copy of which will also be sent to your email.

Yes, you can cancel your order (see the section “Terms and Conditions” point: “Purchase, Cancellation and Return Policy”).

Whether you made your purchases online or by phone, changes are only made by phone. To make changes, call at the following short number: 8022. 

Yes, you can, but delivery charges will not be refunded (see the section “Terms and Conditions” point “Purchase, Cancellation and Return Policy”).

In order to make purchases on the site, it is desirable that each user has his own personal page - a profile. This is optional. If you do not have a personal page, you can make purchases, but you cannot see detailed information about previous purchases or repeat the same order.

You can see a list of your purchases in your personal page and in your email. Your profile will store the history of your previous purchases, which allows you to repeat any of your previous orders if you wish.

The amount is charged from your credit card only if you give such an order to the payment system by clicking on the "pay" button. The process usually takes only a few seconds.

All users of “Tsiran” store’s accumulating card can use it when making online purchases, accumulate points and use them, according to the same principle as for offline purchases.

If you have any problems during online purchase, call at this short number: 8022

After choosing a list of products, it will take 3 minutes, but in general it depends on the volume of your purchases (most of the time will be spent on choosing products).

Any of your comments, positive or negative, will be posted in the “Comments” section, unless they contain content that does not comply with our site's policies. Otherwise, we have the right not to publish it at all. You can leave 2 types of comments on the site:

1. About the product sold on the site.
2. About our site and service quality.

Yes, you can.

Before making purchases, indicate your preferred branch of Tsiran, from where the delivery will be from, and before payment enter the recipient's data: address, name, surname, phone number. In this case, payment is made from abroad, and purchases are delivered to the specified address in Armenia. For more details on payment policy, see the section: "Terms and Conditions", point: "Credit Cards".

If you have additional questions or problems occured, please call: 012 80 80 22.