Terms and Conditions
- Please read these “Terms and Conditions” carefully before making the final booking, to avoid further misunderstandings and misapprehensions.
- Your access to and use of the Service is conditioned on your acceptance of and compliance with these “Terms and Conditions”.
- “Apricot System” is not responsible for inconvenience, time and financial losses incurred while accepting the Terms, but not being aware of them.
- Basic provisions and terms
- Product Description
- Prices for goods and services
- Purchase, Cancellation and Return Policy”
- Credit cards
- Reviews and Comments
- References to other websites
- Information collection
- Online privacy
- Other provisions
1. Basic provisions and terms
The website www.tsiranmarket.am (www.tsiran.am), the Apricot application and the Apricot trademark (hereinafter: “Apricot System”) enable users (hereinafter - Buyers) to legally make online purchases through “Apricot System”, agreeing to the terms outlined below. Apricot system belongs to “Apricot Market” LLC and is operated by the latter. Further, the terms “we”, “our”, “us ”, “Apricot System” refer to “Apricot Market” LLC. The terms "you", "your", "you” refer to the Buyer who makes an online purchase through the “Apricot System”. The term "Supplier" refers to the suppliers of goods of Apricot supermarket chain. These “Terms and Conditions” may change from time to time. The “Terms and Conditions” apply to online purchases made in person or through an intermediary. By entering, researching and making purchases through the “Apricot System”, you confirm that you have read, understood and agreed to the “Terms and Conditions” set forth below. The aforementioned “Terms and Conditions” are a legally binding Agreement between Buyers and “Apricot Market” LLC.
2 ․ Product description
“Apricot System” is a system for online sales of food and non-food products. “Apricot System” and its Partners: Suppliers - provide customers with a database of online products.
In the “Apricot System” , the description of goods is presented in detail, which makes possible to get a general idea of them. The product description is divided into two parts: main and additional. The main part contains the following data:
- Weight / volume / quantity
- Country of origin
- Product code
- In stock / out of stock
- Link to description
In the additional part:
- Storage conditions
- Manufacturing company
- Energy and nutritional value
- Calorie / Strength
- Frozen foods
The section “Description” also provides space for customer reviews of the product, which have an informative character and based on their personal opinion.
3 ․ Prices for goods and services
The use of the “Apricot System” for mobile devices and web applications, is free. The prices of goods are set at the “Apricot System” control center taking into account many factors, including competitive prices. Considering some circumstances of the online platform, prices in the “Apricot System” may differ from the prices presented in Apricot supermarkets. Prices can be either higher or lower than the prices of the Apricot supermarket.
There are 3 types of delivery In “Apricot System”: individual delivery, fixed time delivery, and pickup, the first of which is paid, the other two are free (in those cities, where there is Tsiran supermarket). The fee for delivery may change from time to time. It will depend on:
- Delivery type
- Delivery time
The currency converter has an informative purpose only, and should not be regarded as final, because it is periodically reviewed. On the assumption of the peculiarities and dates of a transaction, actual rates may vary a little.
4. Purchase, Cancellation and Return Policy
By making a purchase through the “Apricot System” , you agree with the “Terms and Conditions” of Purchase, Cancellation and Return Policy. Online purchases through the “Apricot System” are usually refundable, unless:
- You do not have a sales receipt
- Dated goods are expired
- The item is damaged
- After 14 days
In case of purchase of goods in kilograms, the price of the actual weight is subject to return.
Delivery fees are not refundable if the return was initiated by the buyer.
Cancellation of the order is possible in all cases, except if the courier is on the way. In case of cancellation of the purchase after delivery, the return of the goods is issued and the buyer pays only the delivery fee.
5. Credit Cards
Payment(s) through “Apricot System” via Credit Cards are performed through POS-terminals of “INECOBANK”. Payment(s) through “Apricot System” may only be made with the following Credit Cards: «ARCA», «VISA» and «MASTER». The confidential information of customers (credit card details and registration information) is collected and processed by «ARCA», «VISA» and «MASTER» processing centers, and not in the “Apricot System”. For that very reason, we cannot receive and transfer to Apricot system Suppliers the Buyer’s personal information and bank details. The verification of your credit card, the protection of its details and encryption are completed by «ARCA», «VISA» and «MASTER» payment systems. During the payment processes through «ARCA», «VISA» and «MASTER» systems, the Buyer automatically receives an email, which informs him/her about the payment amount charged from his/her credit card. Some banks or card companies may charge additional fees for bookings considering them international money transfers. Besides, the currency of your credit card may be different from the currency of the booking price to be paid for, and your bank may charge extra payment for foreign exchange. You can contact your bank in order to get more information on these conditions. In such cases, your financial losses are not subject to a refund.
6 ․ Reviews & Comments
Any of your comments, positive or negative, will be posted in the comments section, unless they contain content that does not comply with our site's policies. Otherwise, we have the right not to publish it at all.
In the “Apricot System”, users can leave 2 types of comments: The first concerns the product they bought, the second - the quality of services provided by the “Apricot System”. The first type of comment will be published on our website and the second is for improving the operation of the “Apricot System”. Publishing the reviews shall be regarded as a survey and it does not pursue any commercial goals.
7․ References to other websites
The “Apricot System” may contain references to the websites of Suppliers, Facebook accounts or YouTube channels, etc.. We do not control over and bear no liability in respect of the contents and other provisions on the given websites.
According to these “Terms and Conditions”, during your online purchases, the warehouse management system of Apricot supermarkets and the “Apricot System” work synchronously. However, considering the human factor and the time it takes to move goods from warehouse to checkout, this synchronous operation can be intermittent, which can lead to the fact that at the time you place an order, some goods are no longer in the warehouse. In such cases, our employee from the call center will immediately contact you and offer an alternative or a refund.
However, neither we nor any of our employees, directors or others involved in making available the System and its contents, shall be liable for any special, indirect or consequential losses or damages, any loss of production, loss of income, loss of contract, or any accident happened with you while using our System or force majeure, as well as for any losses whether due to willful misconduct, illegal use of the System or any other event beyond the control.
9․ Information collection
To subscribe to the “Apricot System”, you have the option to register through your Facebook account, in the result of which we will be able to use certain information to identify you. Otherwise you will be required to complete online forms by providing your full name and email address (personal or business), and phone number. This information is required to process, make and deliver your purchase.
10․ Online privacy
Please note that, in accordance with the RA legislation and a number of International Treaties and agreements, “Apricot System” strictly observes security procedures for the privacy protection of personal information in order to prevent personal data misuse and unauthorized access.
“Apricot System” uses the services of recognized and reliable online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards.
“Apricot System” is a private, commercial, limited liability company. It is registered with the State Registry of the Ministry of Justice of the Republic of Armenia in conformity with the RA legislation. We are at all times entitled to make appropriate changes and amendments in this “Terms and Conditions” as needed. The original version of this “Terms and Conditions” is the Armenian version. The original Armenian version of these “Terms and Conditions” has been translated into English and Russian languages. In the event of a dispute about the interpretation of this “Terms and Conditions”, the original version shall prevail. The original Armenian version is available on our Website, or we shall send it to you upon your written request.
12․ Other provisions
Unless stated otherwise, the software required for the provision of our services and/or use of “Apricot System” and the intellectual property rights (including the copyrights of “Apricot System” trademark) are owned by “Apricot Market” LLC. These “Terms and Conditions” and the provision of our services shall be governed by and constructed in accordance with the RA legislation. Any dispute arising out of these “Terms and Conditions” and our services, may be resolved through the court system in the Republic of Armenia.
If any provision of these “Terms and Conditions” becomes invalid or non-obligatory, all the other actual conditions shall be applied. In such cases, the invalid provision shall fully conform to the applicable law, and you will agree to accept the conditions.
“Apricot Market” LLC
All the copyrights of "Tsiran" and www.tsiran.am online shopping system belong to "TSIRAN MARKET" LLC. Copyright and Related Rights of all information on the Tsiran.am website: images, descriptions of goods, their translations, website design - technical solutions, belong to “Tsiran Market” LLC, and are protected by the Law of the Republic of Armenia “On Copyright and Related Rights”.
Any reproduction of content or images of the site, duplication or imitation of a design identical or similar to the point of confusion, duplication of technical solutions or their imitation to the point of confusion is prohibited.
Purchases through the online system www.tsiran.am are made in accordance with the legislation of the Republic of Armenia. The company is registered in the State Register of the Ministry of Justice of the Republic of Armenia in accordance with the laws of the Republic of Armenia. The head office is located in Yerevan, Kentron district under the address Khorenatsi 47.
The organization is registered in the state register of Yerevan under the number 2188.8.131.5209.